Order Processing

Check the status of your order at any time by logging into your customer account.

Most orders ship within 10 business days. If your order is delayed, or if an item is back ordered, we will notify you via email.

If you need your order delivered on or by a specific date, please note this in the "special instructions" field. Though we cannot guarantee that your order will arrive by this date, we will make every effort to ensure that it does. If we can't meet your delivery date, we will notify you via email.

Standard Shipping

Ground shipping to the 48 contiguous US states is free! Most orders ship via FedEx; orders shipping to IA, IL, WI, MN, ND, NE and SD may be shipped via a regional delivery service. Transit times vary from 2-5 days.

Shipments to locations outside of the US mainland (including AK, HI and military bases) will incur an additional freight charge. This charge will be added to your total after your order is submitted. Since this charge varies depending on the contents of your order and the delivery location, please call (800) 419-9324 or email websales@foodconcepts.com for shipping options and costs.

Expedited Shipping

2nd day, next day and other expedited delivery services are available to most locations at an additional cost. This charge will be added to your total after your order is submitted. Please call (800) 419-9324 or email websales@foodconcepts.com for shipping options and costs.

If you require expedited shipping, please make sure to note this in the "special instructions" field when placing your order.

Shipping Damage

If the outside packaging of your order is visibly dented, crushed, torn or otherwise significantly damaged, please reject the shipment and call (800) 419-9324 or email websales@foodconcepts.com to notify us of the issue. We will confirm the damage with the carrier and re-ship your order immediately.

Returns

You may return any unused, undamaged items within 30 days of receipt. We will issue a refund in the form of your original payment, less a 15% re-stocking fee, for all returns received in resalable condition. Please include a copy of the packing list in the box and ship returns to:

Food Concepts, Inc
2551 Parmenter St.
Middleton, WI 53562
Attn: Web Store Returns

If a product you receive is damaged, defective, or the wrong item, please call (800) 419-9324 or email websales@foodconcepts.com to notify us of the issue. We will respond within 24 hours with return instructions. Please do not return damaged or defective items before contacting us, as we will be unable to issue a refund.

Warranty Claims

For equipment service or warranty claims, please contact the product manufacturer directly. Food Concepts is not able to process warranty claims or service requests on your behalf.